The hospitality industry can be a very tricky place. The guests have huge expectations from the hotels. They expect the hotel staff to be extremely polite. There are guests who feel that they have the liberty to be rude but the staff must not say anything that offends the guest.
Therefore it is better to make use of technology which will help in simplifying the process and will also help in providing better customer service to the clients.
There are two technology innovations that can be used effectively in the hospitality industry. These are biometrics and artificial intelligence.
Biometrics in the hospitality industry:
The hospitality industry has to handle a very problematic situation like concierge services. They need to make sure that there is a compromise with the security of the clients at the same time they have to handle the guests tactfully as asking too many questions can irate the guest.
Here biometrics can be very useful. The guest will not mind having a fingerprint scanner at the entrance. He may get offended by the questions of the security guard but he will not mind the finger-print scanner.
The hotel check-in process is something that many guests do not like. The formalities take a long time to get completed which can be very irritating. But by using a biometric verification process where the fingerprint recognition is used can help in bringing downtime involved in the checkin process. Due to these type of reasons biometrics in hotels will getting more popular.
Artificial intelligence in hospitality industry:
AI can be one of the best tools that can be used to give a better experience to the guests. The data of the guests can give insight into the preferences of the customer. Based on this the hotel can provide the services to the guest which will give a better customer service experience to the client.
AI helps to give smart controls to the guest using which he can carry out activities like controlling the lights and temperature of the room. The guests can also be provided a digital key on their mobiles with the help of which they can access their rooms.
AI can also help in providing better and faster concierge services. It can be used to give correct information to the guests. It can also be used for giving recommendations to the guests. If you want your hotel business to flourish then you need to find out the artificial intelligence in hospitality industry.
These two technology trends are surely having a revolutionary effect on the hospitality industry. They are helping in improving the efficiency of this industry which is highly competitive.
If a hotel wants to survive the cutthroat competition then they have to make use of these smart technology innovations for their hotels. This will help in giving the clients a better experience. It will also help in bringing down the burden from the shoulders of the staff and will help in giving better profits.